Last updated: 15 October 2026
This policy explains how bookings, rescheduling, cancellations and refunds work for Nutricare online consultations and custom diet plans.
Booking and payment
- You submit a booking request through our website or WhatsApp. We confirm your date and time on WhatsApp, usually within 24 hours.
- You pay only after your booking is confirmed.
- All times are UAE time (GST, UTC+4) unless we agree otherwise.
Rescheduling
- You can reschedule free of charge if you tell us at least 24 hours before your appointment.
- With less than 24 hours’ notice we will try to find a new time, but this may count as a missed session.
- If we need to reschedule, we will contact you as early as possible and offer a new time at no extra cost.
Cancellations and refunds
- Single consultations: cancel at least 24 hours before for a full refund. Cancellations with less than 24 hours’ notice, or missed appointments, are not refundable.
- Diet plan packages (Starter, Transform, Complete Care): you can cancel within 48 hours of payment for a full refund if your first consultation has not taken place. After your first consultation, unused follow-up sessions may be refunded pro rata at our discretion; personalised plans already delivered are not refundable.
- If we cancel and cannot offer a suitable new time, you will receive a full refund for the affected session.
How refunds are paid
Approved refunds are made to the original payment method within 14 days. Any bank or transfer fees charged by your payment provider may be deducted.
Technical problems
If a session cannot go ahead because of a technical problem on our side, we will reschedule at no cost. If the problem is on your side, please contact us quickly on WhatsApp so we can try to switch to a phone or WhatsApp call.
Free courses
Our online courses are free, so no payment or refund applies.
Contact us
To reschedule, cancel or ask about a refund, message us on WhatsApp at +971 54 448 6145.